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Posted in: Genesys Cloud - Developer Community! Thanks for the suggestion Yes, I did try explicitly setting the Accept: application json header on the auth action Unfortunately, the api jwt login endpoint still returns the token as text plain At this stage, it looks like our options
- Genesys Cloud Release Notes | February 23rd 2026 | Workforce Engagement . . .
Genesys Cloud – February 23, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule
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- Virtual agents redefined with agentic AI | Genesys Cloud - Main
Genesys Cloud™ Agentic Virtual Agent, powered by large action models, was recently named an Enterprise Connect Best of 2026 finalist, recognizing a new era of AI that can autonomously act and resolve customer needs across channels
- Genesys Cloud - UI New Features
Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
- Genesys Cloud Release Notes | February 9th 2026 | Workforce Engagement . . .
Genesys Cloud – February 9, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule
- How to calculate the Service Level in Genesys | Genesys Cloud - Main
Hello Community, I would like to request clarification and official details about the formulas used in Genesys for the following metrics: Overall Service Level (SL): How is the general Service Level calculated in Genesys? Which interactions are included or excluded (e g , flow-outs, short abandons, transfers)? Abandoned Calls: What is the exact formula Genesys applies to calculate abandoned
- Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . .
Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
- Genesys Cloud CX Release Notes - January 26, 2026 | Genesys Cloud CX . . .
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
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